Frequently Asked Questions

Everything you need to know about shopping with Alexander

What are your shipping times and costs?

We offer express shipping on all orders. Domestic delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

Which payment methods do you accept?

Alexander accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Are the materials used sustainably sourced?

At Alexander, we are committed to quality and ethics. We work closely with our manufacturers to ensure high-quality fabrics and responsible production practices across our entire collection.